Terms of Service

Effective Date: 4 July 2026

Welcome to lully shop ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by lully shop, an Australian business.

Business Name: lully shop
ABN: 50936206355
Email: hi.lullyshop@gmail.com

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

3. Products

We strive to accurately display our products, including colours, materials, gemstones, finishes and other product details. However:

  • Colours may vary depending on your screen settings.

  • Natural materials may vary in colour, texture, size or appearance.

  • Handmade products may have slight variations that make each piece unique.

These natural variations are not considered defects.

4. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices include GST where applicable.

We reserve the right to change prices at any time without notice.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • refuse or cancel any order;

  • limit quantities purchased;

  • cancel orders where pricing or product information contains an error; or

  • cancel orders suspected of fraud or unauthorised activity.

If payment has already been processed for a cancelled order, a full refund will be issued.

6. Payments

We accept payment through the payment methods displayed at checkout.

Payments are securely processed through third-party payment providers. We do not store your full payment card details.

7. Shipping

Shipping timeframes are estimates only.

We are not responsible for delays caused by:

  • Australia Post or courier services;

  • customs clearance;

  • weather events; or

  • other circumstances beyond our reasonable control.

Risk in the products passes to you once your order has been delivered to the address provided.

8. Returns and Refunds

Please refer to our separate Returns Policy for detailed information.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law.

If a product is faulty, damaged, or not of acceptable quality, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.

Custom-made or personalised products cannot be returned unless faulty or otherwise required by law.

9. Product Care

Our products should be handled with reasonable care.

Damage caused by:

  • misuse;

  • accidental damage;

  • improper storage;

  • normal wear and tear;

  • exposure to chemicals; or

  • unauthorised repairs

is not considered a manufacturing fault.

Any care instructions provided are for guidance only.

10. Gift Cards

Gift cards:

  • cannot be redeemed for cash;

  • cannot be replaced if lost or stolen unless required by law;

  • may have expiry dates where permitted by law.

11. Promotions

Discount codes:

  • cannot be combined unless expressly stated;

  • are subject to availability;

  • may be withdrawn at any time.

We reserve the right to cancel promotions where an error has occurred.

12. Intellectual Property

All content on this website, including photographs, product designs, logos, graphics, text, videos and branding, is owned by or licensed to us and is protected by Australian intellectual property laws.

You must not copy, reproduce, distribute or use our content without our prior written permission.

13. User Content

If you submit reviews, photographs or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content for marketing and promotional purposes.

You confirm that you own or have permission to use any content you submit.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes any guarantees, warranties or rights that cannot be excluded under Australian Consumer Law.

Where liability cannot be excluded, our liability is limited to the remedies available under Australian Consumer Law.

15. Website Availability

We do not guarantee that our website will always be available or free from interruptions, viruses or technical issues.

We may suspend or modify the website without notice.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

17. Governing Law

These Terms are governed by the laws of the State or Territory in which lully shop operates and the laws of Australia.

Any disputes will be subject to the non-exclusive jurisdiction of the Australian courts.

18. Changes to These Terms

We may update these Terms from time to time.

Changes take effect once published on this website.

Your continued use of our website after any changes are published constitutes your acceptance of the updated Terms.

19. Contact Us

If you have any questions regarding these Terms, please contact:

lully shop
Email: hi.lullyshop@gmail.com
Website: www.lullyshop.com.au